This page explains how to delete your Popby account and what happens to your data when you do. Popby is operated by Mapletask ("Service Provider").
Delete your account in the app
- Open Popby and tap your profile button (top left) to open Me
- Scroll to the bottom and tap Delete account
- Confirm the deletion
The deletion takes effect immediately and cannot be undone.
Request deletion without the app
If you can no longer use the app (for example, you uninstalled it or lost your phone), email support@getpopby.app from the email address on your account, or tell us the handle shown in your profile, with the subject line "Account deletion request". We will confirm it is your account and delete it within 30 days.
What is deleted
When your account is deleted:
- Your account is removed and can no longer be signed in to, and all your devices are signed out
- Your room and its decorations, your character, your pet, your cookies, items and souvenirs are deleted
- Your friendships and hangout memberships end, and the notes, intros, answers, lines, replies and hangout messages you wrote are deleted
- Your push notification tokens are deleted
- If you signed in with Apple, we ask Apple to revoke Popby's access, so Popby disappears from "Sign in with Apple" in your Apple ID settings
What is retained
We may keep a report that someone else made about content you posted, for as long as we need it to keep Popby safe, and any information we are required to keep by law, for as long as the law requires.
If you would like any remaining information erased as well, contact us at support@getpopby.app and we will process your request within 30 days.
Contact
If you have any questions about deleting your account, contact the Service Provider at support@getpopby.app.